Executive Summary
A world-leading manufacturer and supplier of award-winning tabletop, lighting, and buffet solutions for the global hospitality industry faced growing challenges with IT staffing and support. Struggling with inconsistent project delivery and insufficient in-house technical expertise, the company risked losing its competitive edge in a fast-paced market. By partnering with Trine Partners for staff augmentation and support, the organization rapidly stabilized its IT operations, accelerated key initiatives, and laid the foundation for long-term technological excellence.
Background
Lack of Specialized Expertise: Internal IT resources were generalists with limited knowledge in newer platforms, cloud infrastructure, and systems integration.
Understaffing: Key IT roles were vacant or filled by overstretched employees unable to manage both support and strategic projects.
Inconsistent Project Delivery: Initiatives critical to business operations were frequently delayed or delivered with quality issues due to lack of resources.
Limited Scalability: IT support could not keep pace with the company’s growth and increasing digital demands.
Challenges
- Lack of Specialized Expertise: Internal IT resources were generalists with limited knowledge in newer platforms, cloud infrastructure, and systems integration.
- Understaffing: Key IT roles were vacant or filled by overstretched employees unable to manage both support and strategic projects.
- Inconsistent Project Delivery: Initiatives critical to business operations were frequently delayed or delivered with quality issues due to lack of resources.
- Limited Scalability: IT support could not keep pace with the company’s growth and increasing digital demands.
Solution: Strategic IT Staff Augmentation
- Rapid Deployment of Skilled Professionals: We deployed experienced IT professionals in areas including infrastructure support, systems administration, cloud operations, and project management.
- Knowledge Transfer and Training: In addition to filling roles, our team trained internal staff, reducing long-term dependency and building internal capability.
- Improved Governance and Oversight: We introduced best practices for IT operations, ticket tracking, service-level agreements (SLAs), and reporting.
- Flexible Resourcing: We adjusted the team composition based on project phases and operational needs, optimizing both cost and output.
Results
In less than six months, the transformation was evident:
- Improved System Stability: Downtime and performance issues were significantly reduced due to proactive monitoring and expert support.
- Faster Project Delivery: Key IT initiatives, including a warehouse management system upgrade and cloud migration were delivered on time and within budget.
- Enhanced User Satisfaction: Help desk resolution time improved by over 40%, resulting in higher satisfaction across departments.
- Strengthened IT Capabilities: Internal IT staff gained new skills and confidence through mentoring and hands-on training.
- Scalable IT Operations: The client gained the ability to scale IT resources up or down as needed without compromising quality.
Conclusion
By embracing a staff augmentation strategy and partnering with Trine Partners, this hospitality supply leader overcame long-standing challenges and set a new standard for operational excellence. This case demonstrates the value of aligning specialized IT talent with business objectives—especially in complex, high-touch industries where service quality is paramount.
Trine Partners is an IT services company dedicated to helping organizations bridge the gap between technological needs and talent availability. From CIO advisory to cloud migration, cybersecurity to day-to-day operations, we deliver tailored solutions that drive business growth and digital transformation.
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