A technology driven company and a leading innovator in urban space optimization, faced significant operational challenges when using an outdated version of Microsoft Navision. These challenges included inefficient business processes, lack of support, and difficulty scaling operations as the company grew. To address these issues, we implemented a comprehensive solution that included prioritizing and resolving system related issues to improve operational performance, upgrading Navision to a supported version, migrating the system to a cloud environment, and leveraging a hybrid team of onshore and offshore resources.

The company was operating on an outdated version of Microsoft Navision, which caused several business functional issues, including:

• Process Bottlenecks: Legacy systems led to inefficiencies in financial reporting, inventory management, and customer relationship management (CRM).
• Lack of Support: The internal IT resources lacked the competency to resolve the system issues, and the version in use was no longer supported by Microsoft, making it vulnerable to security risks and software glitches.
• Limited Scalability: The system lacked the flexibility needed to support the companies Technology’s expanding operations via organic and acquisition, as well as the dynamic business model e.g. migrating from a parking company to a technology company specializing in urban space optimization.

Our team employed IT good practices to resolve the functional issues while ensuring a seamless upgrade and migration. The approach combined the strengths of both internal business Subject Matter Experts (SMEs), onshore and offshore resources, maximizing efficiency and keeping the project within budget.

 Upgrade to Supported VersionsWhile remediating high impact functional issues, in parallel we upgraded Navision to the latest supported version to ensure the company could leverage new features, obtain regular updates, and receive continued support from Microsoft. This framework addressed the functional gaps in financial processing, improved data accuracy, and streamlined operations across departments.

Migration to a Cloud Environment

To future-proof the system and enable scalable growth, we migrated Microsoft Navision to a cloud-based infrastructure. The cloud migration provided several key benefits:

• Scalability: Seamless ability to scale resources up or down based on business demands.
• Cost Efficiency: Elimination of on-premise infrastructure, leading to lower IT overhead.
• Enhanced Security: Implementation of cloud-native security features, reducing the risk of data breaches

We utilized a hybrid team model, combining the expertise of the business SMEs, onshore consultants with cost-effective offshore resources in India. This allowed us to:

• Optimize Costs: Offshore resources provided budget-friendly development and support services, significantly reducing labor costs.
• Maintain Quality: Onshore project management and technical leadership ensured that project quality and timelines were maintained.

Round-the-Clock Support: The time zone advantage enabled continuous progress, with offshore teams working while the onshore team was offline.

• Improved Business Efficiency: With the upgraded Navision platform, the company saw a significant reduction in process inefficiencies, leading to faster decision-making and streamlined operations.
• Enhanced System Support and Security: The system now benefits from regular updates, reducing downtime and improving security.
• Cost Savings: By leveraging offshore resources, the company achieved substantial cost savings while maintaining high-quality outcomes.
• Cloud-Enabled Scalability: The migration to the cloud has positioned the company for future growth, providing the flexibility to adapt to evolving business needs.

Through the implementation of IT good practices, a hybrid team approach, and leveraging offshore resources, we were able to resolve the company’s business functional issues with Microsoft Navision. The result was a modern, scalable, and cost-efficient system that supports the company’s growth and operational needs. Our budget-friendly, innovative approach is a model for how IT services can drive business transformation while staying within financial constraints.