A prominent private education provider based in the United Arab Emirates (UAE) faced growing challenges with IT staffing and support. Struggling with inconsistent project delivery and insufficient in-house technical expertise, the school risked losing its competitive edge in a fast-paced market. By partnering with Trine Partners for staff augmentation and support, the organization rapidly stabilized its IT operations, accelerated key initiatives, and laid the foundation for long-term technological excellence.

The client, an established and sought after leader in the education sector in the UAE, has since expanded and currently serves over 9,000 students. With operations spanning multiple regions, they are committed to delivering high-quality education and fostering a love of learning. The organization has invested over AED 450 million in the UAE’s education sector, aligning with the UAE’s 2030 vision. Along with that type of commitment, the organization depends heavily on reliable and agile IT systems.

However, as the organization grew, so did the complexity of its IT environment. Internal IT staff were increasingly stretched thin, often lacking the specific skills needed to deliver on complex infrastructure, cloud, and application projects. Support tickets lagged in resolution, systems updates were delayed, and project timelines began slipping—ultimately impacting service levels and user satisfaction.

• Lack of Specialized Expertise: Internal IT resources were generalists with limited knowledge in newer platforms, cloud infrastructure, and systems integration.
• Understaffing: Key IT roles were vacant or filled by overstretched employees unable to manage both support and strategic projects.
• Inconsistent Project Delivery: Initiatives critical to business operations were frequently delayed or delivered with quality issues due to lack of resources.
• Limited Scalability: IT support could not keep pace with the company’s growth and increasing digital demands.

Application/Product Development Delays: There existed an inconsistent development framework, with no best practice standards and governanc

Recognizing the need for immediate stabilization and long-term transformation, the client partnered with Trine Partners to augment their internal IT team. Our approach included:

• Rapid Deployment of Skilled Professionals: We deployed experienced IT professionals in areas including infrastructure support, application/product development, systems administration, cloud operations, and project management.
• Knowledge Transfer and Training: In addition to filling roles, our team trained internal staff, reducing long-term dependency and building internal capability.
• Improved Governance and Oversight: We introduced best practices for IT operations, application and product development, ticket tracking, service-level agreements (SLAs), and reporting.

Flexible Resourcing: We adjusted the team composition based on project phases and operational needs, optimizing both cost and output.

In less than six months, the transformation was evident:

• Improved System Stability: Downtime and performance issues were significantly reduced due to proactive monitoring and expert support.
• Faster Project Delivery: Key IT initiatives, including an infrastructure network upgrade, business system upgrades and cloud migration were delivered on time and within budget.  Additionally legacy applications were migrated to modern stacks and MVPs were “spun up” more quickly via agile methodologies.
• Enhanced User Satisfaction: Help desk resolution and business system improvements time improved by over 40%, resulting in higher satisfaction across departments.
• Strengthened IT Capabilities: Internal IT staff gained new skills and confidence through mentoring and hands-on training

Scalable IT Operations: The client gained the ability to scale IT resources up or down as needed without compromising quality.

By embracing a staff augmentation strategy and partnering with Trine Partners, this education leader overcame long-standing challenges and set a new standard for operational excellence. This case demonstrates the value of aligning specialized IT talent with business objectives—especially in complex, high-touch sectors where service quality is paramount.

Trine Partners is an IT services company dedicated to helping organizations bridge the gap between technological needs and talent availability. From CIO advisory to cloud migration, cybersecurity to day-to-day operations, we deliver tailored solutions that drive business growth and digital transformation.