Customer Service
We start by understanding your requirements and assessing project scope to ensure quality results. With deep expertise in fiber network design and engineering, our team delivers reliable solutions and maximizes the benefits of your network infrastructure.
Live Chat Support
Today’s customers expect fast, friendly, 24×7 responses and instant feedback. Our chat infrastructure delivers rapid replies, resolving issues within minutes. We proactively engage visitors with accurate information, reducing resolution time and helping them get back to work quickly.
We design reliable, secure, and scalable networks for voice and data. With global experience, our teams implement and support highly available environments to ensure uninterrupted operations.
Customer Service
Our goal is to help you retain customers for life through our Customer Experience Center. We continuously expand our knowledge base to deliver personalized service and a complete view of the customer journey. Using modern productivity tools, AI, and software bots, we empower associates to resolve issues quickly and enhance customer satisfaction. IoT signaling and alerts allow us to proactively detect and fix problems before customers even notice.
We start by understanding your requirements and assessing the project scope to ensure quality results. With extensive expertise in fiber network design and engineering, AM’s team delivers reliable solutions, leveraging deep knowledge of vendor equipment to maximize network performance.
Trine Partners Associate Training Program
In today’s competitive world, it’s vital to equip team members with the right training to deliver great results. When customers contact the Customer Experience Center, they are often stressed and seeking quick solutions.
We support our associates by providing excellent training, stress-relief programs, and the tools they need to succeed. By empowering them with the right skills, information, and behaviors, we ensure superior customer experiences.
Flexible Customer Experience Center Infrastructure
Today’s businesses must collaborate seamlessly with customers across voice, SMS, video, chat, email, and emerging channels. Empowering teams with smart, automated communications is essential. With global carrier capabilities and cloud-enabled call centers, associates can resolve issues instantly from anywhere, with full access to customer history. Combined with our cybersecurity expertise, we ensure all data remains confidential and compliant with regulatory standards.
Trine Partners gives you the freedom to choose best-in-class technology partners and design an autonomous WAN that adapts to your evolving business needs.
Inbound Sales Support
Trine Partners’ Customer Experience Center ensures every inbound sales opportunity is captured with 24/7 agent availability. Our team acts as an extension of your business—providing quick responses, guiding purchases, and driving cross- and upsell opportunities.
We also protect your business with expert-led, layered security, including real-time scanning, intrusion prevention, and immediate remediation to keep your environment safe.
Omnichannel Solutions
As we continue on the digital transformation journey, utilizing the Cloud environment, artificial intelligence and robotics, another component to this transformation is the use of omnichannel technology. As a result of a consolidated component, customers are more satisfied during their interaction with our Customer Experience Center, there is a reduction in the issue or sales handling time, and ultimately a cost reduction for the service.
Trine Partners can provide you with the freedom of choice to leverage best-in-class technology partners and architect an autonomous WAN that will continuously adapt to change.
Virtual Associates
The rise of cloud contact center technology has enabled virtual agents to become a global trend, allowing staff to connect from anywhere and managers to easily track productivity. At Trine Partners, we deliver consistent processes worldwide with virtual agents and modern contact centers, handling everything from basic technical questions to complex product support.
Our Customer Experience Center ensures 24/7 availability, guiding customers through purchases, capturing every sales opportunity, and driving cross- and upsell growth. We act as an extension of your team, learning your business to deliver a seamless and professional experience.
Through our people we create world-class innovative solutions that will positively impact any industry
CONSULTATION
DEVELOPMENT
